We want all of our patients to be pleased with the service they receive, so we take complaints extremely seriously. If a patient makes a complaint, we will deal with it promptly and courteously. Our aim is to resolve the matter as quickly and efficiently as possible following the agreed procedure and, wherever possible, to the satisfaction of the patient.
A complaint may indicate a failing on the company's part, which upon taking appraisal we can learn from and make improvements to our service. We will adopt a ''No blame'' approach when investigating a complaint and especially where individuals are identified, with the aim of reaching a satisfactory conclusion. We will, at all times be polite and respectful to our patients.